Effective Date: July 29, 2026
Welcome to Kundan Art Jewellers ("Company," "we," "our," or "us"). By accessing or using our website, products, or services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
1. About Us
Kundan Art Jewellers specialises in jewellery repair and restoration, handmade Kundan jewellery, Diamond Polki jewellery, diamond jewellery, custom jewellery design, jewellery remodeling, and stone setting. Our website provides information and, where available, facilitates enquiries and purchases.
2. Website Use
By using this website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and truthful information.
- Not interfere with website operation or security.
- Not copy, reproduce, distribute, or exploit website content without written permission.
- Not use automated tools to scrape or collect website data without authorisation.
We may suspend or terminate access for violations.
3. Product Information
We make reasonable efforts to ensure product descriptions, photographs, prices, and specifications are accurate. However, colours may vary by device; handcrafted jewellery may have slight variations; availability may change; and pricing or typographical errors may be corrected.
4. Custom Jewellery Orders
- Final designs require customer approval before production.
- Minor variations may occur due to handcrafted manufacturing.
- Production timelines are estimates and may vary.
- Once production starts, design changes may not be possible.
- Deposits for custom work may be non-refundable once production begins.
5. Jewellery Repair Services
- Older, delicate, antique, or previously repaired jewellery may carry increased repair risk.
- Hidden weaknesses, worn metal, loose stones, or previous damage may not be visible before work begins.
- We will advise customers of identified risks whenever reasonably possible.
- Replacement components may closely match but not be identical to the original.
- We may decline repairs that cannot be completed safely.
6. Customer Responsibility
- Provide accurate contact information.
- Confirm custom-order specifications before production.
- Inspect completed work upon collection or delivery.
- Promptly report concerns after receiving jewellery.
- Disclose known treatments, enhancements, or previous repairs before work begins.
7. Pricing and Payment
Prices may change without notice. Payment terms may include full payment before delivery, partial deposits for custom orders, or advance payment for certain repairs. Unless stated otherwise, applicable taxes, shipping, customs duties, and import fees are the customer's responsibility.
8. Shipping and Delivery
Delivery times are estimates. We are not responsible for delays caused by couriers, customs, weather, or events beyond our control. Customers should inspect packages upon delivery and report shipping damage immediately. Risk of loss transfers upon delivery or collection unless applicable law requires otherwise.
9. Returns and Refunds
Standard Products
Eligible returns must generally be unused, in original condition, and include original packaging where applicable.
Custom Jewellery
Custom-made items are generally non-returnable and non-refundable unless defective or required by law.
Repair Services
Repair charges are generally non-refundable once services are completed, except where required by consumer-protection law.
10. Warranty
Unless stated otherwise in writing, workmanship is covered for a reasonable period against defects resulting solely from our workmanship. Normal wear and tear, accidental damage, misuse, improper care, third-party modifications, impact-related stone loss, and damage after delivery are not covered. Warranty claims require inspection.
11. Intellectual Property
Our logos, business name, photographs, product images, videos, designs, artwork, text, graphics, and website layout are owned by Kundan Art Jewellers or used with permission and are protected by applicable intellectual-property laws. They may not be copied or used without prior written consent.
12. Limitation of Liability
To the fullest extent permitted by law, Kundan Art Jewellers is not liable for indirect, incidental, consequential, special, or punitive damages arising from website use, products, repair services, delayed deliveries, third-party providers, or technical interruptions. Total liability for a claim will not exceed the amount paid for the specific product or service giving rise to the claim, except where prohibited by law.
13. Disclaimer
Website information is provided for general information. We strive for accuracy but do not guarantee completeness, reliability, or exact representation of a final handcrafted item.
14. Third-Party Links
External links are provided for convenience. We do not control or endorse third-party websites and are not responsible for their content, security, products, services, or privacy practices.
15. Privacy
Your use of the website is also governed by our Privacy Policy.
16. Force Majeure
We are not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, labour disputes, power outages, government action, transportation disruption, cyber incidents, or other unforeseen circumstances.
17. Governing Law
These Terms are governed by laws applicable to the jurisdiction in which the relevant Kundan Art Jewellers business entity provides the product or service, subject to mandatory consumer protections.
18. Changes to These Terms
We may modify these Terms at any time. Updated versions will be published with a revised Effective Date. Continued use after an update constitutes acceptance.
19. Contact Us
For questions or assistance, please contact Kundan Art Jewellers.
Kundan Art Jewellers
Website: www.kundanartjewellers.com
Email: info@kundanartjewellers.com
Cell: +92 308 6409772
Pakistan Office: C-783 Langay Mandi, Pani Wala Talab, Lahore, Pakistan.